Resolving an issue with an order

Didn’t receive your order as expected? Would you like to return the goods or make a complaint? We’re only human — mistakes happen, and we always try to put things right.

Track your order to arrange a return or make a complaint

  1. Please fill in the form above
    Enter the order number you received in the confirmation email and use the email address you used to place the order (it won’t work with a different email address).
  2. Select ‘complaint’ or ‘withdrawal from the contract’
    You are making a complaint about a product that was faulty. You can withdraw from the contract within 14 days without giving a reason.
  3. Let us know
    We need to know which order, which product and why you’re making a complaint about it. The same applies to a withdrawal from the contract, just without the reason. 
  4. We’ll sort it out
    Once we receive your request, we’ll get in touch with you to discuss the next steps.
  5. The final step
    Once the goods have been received by us for inspection, we will proceed with a return, exchange, repair or refund.

2 - 5

It usually takes us a few working days to reply.​

14

You have 14 days to withdraw from the contract — no reason is required.​

30

We have working days to process the complaint.​